HyperLink Xpress Privacy Policy

Last Updated: June 17, 2025 · Castle Innovations

Castle Innovations ("we," "our," or "us") operates the HyperLink Xpress mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect information from users of our App in compliance with Michigan state law and applicable federal regulations.

Information We Collect

Location Information

We collect minimal location data necessary for delivery operations:

GPS Coordinates: Latitude and longitude only
Timestamps: Date and time when location is recorded
Frequency: Location updates are captured every 15 minutes during active delivery routes
Delivery Points: Coordinates and timestamp at delivery completion

Analytics Information (via Firebase)

We use Google Firebase to monitor app performance and collect:

App crash reports and performance metrics
App usage statistics (session duration, screen views)
Device type and operating system version
Anonymous usage patterns

No personally identifiable information is collected through Firebase.

User Information

We do not collect any personal identifying information. The app only collects location data (latitude/longitude) and timestamps.

How We Use Information

We use the collected information exclusively for:

Real-time tracking of delivery routes for operational efficiency
Verifying delivery completion at specified locations
Monitoring app performance and stability through Firebase
Generating delivery reports for business operations
Ensuring driver safety and providing support when needed
Improving our logistics services

Data Sharing

We do not sell, rent, or share location information with third parties. Data is only shared:

With Google Firebase for app analytics (anonymized performance data only)
When required by Michigan or federal law
To protect our rights, property, or safety in accordance with legal requirements
With your explicit consent

Data Storage and Security

Location data (coordinates and timestamps only) is stored on secure servers
We retain location data for 1 year for operational purposes
Firebase analytics data is retained according to Google's data retention policies
Access to location data is restricted to authorized management personnel only
We use encryption for data transmission and storage

Your Rights Under Michigan Law

As an employee/contractor in Michigan, you have the right to:

Request access to your location data collected by the app
Request correction of any inaccurate information
Understand how your location data is being used
File a complaint if you believe your privacy rights have been violated

Location Services Notice

Background Tracking: Location tracking occurs whenever the app is running, including in the background
User Control: You can stop location tracking at any time by closing the app completely (force quit/kill the app)
Clear Indication: The app displays a visible indicator when location tracking is active
Device Controls: You may disable location services through your device settings, though this will prevent you from using the app for deliveries
Minimal Data: We only collect latitude, longitude, and timestamp — no other location details

Third-Party Services

Google Firebase: We use Firebase solely for app performance monitoring and crash reporting. Firebase's privacy policy can be found at: https://firebase.google.com/support/privacy

Employee/Contractor Acknowledgment

Use of this app is required for delivery operations. By using the app, you acknowledge that:

Location tracking is necessary for business operations
You will be tracked only during active delivery routes
The company will use this data solely for business purposes as outlined above

Updates to This Policy

We may update this Privacy Policy periodically. We will notify users of any material changes through the app.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Castle Innovations
Email: contact@castle-i.com
Phone: 1-888-896-9364

Consent

By using our App as part of your employment or contractor relationship, you consent to the collection of location data (latitude, longitude, and timestamp only) as described in this Privacy Policy.